Any claims for misprinted/damaged/defective items must be submitted within 20 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 20 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.
For any of the issues below (with the exception of buyers remorse and wall art purchases) please contact us using our Existing Order Support Form.
We do not refund orders for buyer’s remorse.
We do not offer refunds or exchanges on wall art (framed prints, metal prints). All wall art sales are final.
Exchanges for damaged products – Start by submitting a problem report using the link above. Share a detailed description of the problem and add quality photos where we can see the issue. We’ll be happy to assist and reship the product for you.
Apparel exchanges due to incorrect sizing – In some cases we offer limited exchanges on apparel due to the incorrect selection of product size while ordering. The size guides on our apparel products are accurate, and garments fit true to size. Please ensure you’re our size guides and choosing the correct size product when ordering.
Lost in transit orders – Please double check your shipping address and the delivery date on the order. If the address is correct and it’s past the delivery date, check the shipment tracking details that were sent with your order. If there is little or no information provided, the order may have been lost in transit. If there is a record of shipment tracking, the order may have encountered an unexpected delay. Please allow a couple more days for the package to arrive. If the package still hasn’t arrived, let us know no later than 20 days after the estimated delivery date.
Wrong Address – If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).
Unclaimed – Shipments that go unclaimed are returned to our facility. You will be liable for the cost of a reshipment.
Notification for EU consumers: According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:
1. the supply of goods that are made to the consumer’s specifications or are clearly personalized;
2. sealed goods which were unsealed after delivery and thus aren’t suitable for return due to health protection or hygiene reasons,
therefore Ninamu Trading Company reserves rights to refuse returns at our sole discretion.
This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.
For general questions or anything not covered in the terms listed above, please contact us using our customer support form