Support – Ninamu Trading Company

Use the form below for support with an existing order. Please be sure to review our exchange & refund policies prior to placing your order. For customer support not related to an existing order, please use our general contact form.

Name *

First

Last

Phone Number *

Email *

Order number *

Please select one of the following to describe the issue with your order *

Product arrived damaged
Incorrect apparel size
Lost in transit
I entered the wrong address
Other

Description of damaged item *

Please provide a detailed description of the damage to your item.

File Upload *

Click or drag files to this area to upload. You can upload up to 10 files.

Add quality photos where we can clearly see the damage described above. A customer service representative will respond within 48 hours.

Describe your issue *

In some cases we offer limited exchanges on apparel due to the incorrect selection of product size while ordering. The size guides on our apparel products are accurate, and garments fit true to size. Please ensure you’re our size guides and choosing the correct size product when ordering. Otherwise, please provide a description of the problem with the fit of your garment above. A customer service representative will respond within 48 hours.

Select one of the following options *

It's past the estimated delivery date and my order hasn't been delivered
My order tracking details say my order was delivered but it's not at my address

Please double check your shipping address and the delivery date on the order. If the address is correct and it’s past the delivery date, check the shipment tracking details that were sent with your order. If there is little or no information provided, the order may have been lost in transit. If there is a record of shipment tracking, the order may have encountered an unexpected delay. Please allow a couple more days for the package to arrive. If the package still hasn’t arrived, use the first checkbox above to let us know no later than 20 days after the estimated delivery date. A customer service representative will respond within 48 hours.

Enter the correct shipping address *

Please check for accuracy. We may call to verify your identity and confirm your new address. A customer service representative will respond within 48 hours.

Describe the issue with your existing order *

Please provide as much detail as possible. A customer service representative will respond within 48 hours.